Ma. Regina F. Bernandino, a 30-year-old Cluster Head under the MSG-NW platform, has built an impressive career marked by dedication and leadership. Her daily responsibilities involve meticulous planning, problem-solving, and coordination across various departments.

Daily Responsibilities

Regina's day starts with creating a detailed schedule to ensure all inquiries and concerns from clients and colleagues are promptly addressed. She spends significant time responding to issues from different departments, including Business Unit Heads, Supervisors, and Billing teams, Recruitment, and Clients. Regina proactively prevents future issues through root cause analyses and preventive measures.

 A major part of her role involves ensuring timely billing and collection processes, overseeing financials to stay within budget, and working closely with finance and operations teams to optimize costs and revenues. Legal compliance is another critical aspect of her job, requiring regular meetings with the compliance team to stay updated on relevant laws and regulations.

Additionally, Regina ensures the timely deployment of members according to client requisitions by coordinating closely with the recruitment team.

Career Path and Motivation

Regina graduated from Centro Escolar University with a degree in hotel and restaurant management. Initially working as an assistant chef at Intercontinental Manila Hotel, she later joined Asiapro as an Industry Assistant. Her career at Asiapro saw rapid progression through various roles, ultimately leading to her current position as Cluster Head.

Regina chose to stay with the cooperative it’s not cause she only found fulfillment in serving clients and members but because her success wouldn’t have been possible without the support and guidance of those who believed in her and mentored her. Their faith allowed her to push boundaries and pursue excellence, driving the project with passion and commitment. Mentors shared their expertise, offered valuable feedback, and helped her navigate challenges. Their guidance inspired her to make a positive impact. Regina is immensely grateful for their support and is determined to give back by empowering others and fostering a culture of success and growth.

Leadership Approach

As a leader, Regina:

1. Leads by Example: Demonstrates good behavior and performance.

2. Communicates Effectively: Keeps the team informed and encourages open communication.

3. Delegates and Empowers: Gives team members autonomy and ownership of their work.

4. Develops and Mentors: Provides career development opportunities and guidance.

5. Solves Problems and Makes Decisions: Approaches challenges with a solutions mindset and takes responsibility for decisions.

Advice

She encourages each generation to embrace their strengths and address their weaknesses. Regina highlights the importance of leveraging unique skills like technological proficiency, adaptability, and creativity to drive positive change. Remember, no generation is flawless, but each can make a lasting impact. Continuously learn, stay curious, and believe in yourself. The world eagerly awaits your contributions. Venture out and make a difference.

Conclusion

 Regina’s journey at Asiapro exemplifies effective leadership and dedication. Her approach to management and commitment to growth has significantly contributed to the cooperative's success, making her a respected and valued leader.