Charlotte Payabyab Suarez, serves as the IT Technical Support Officer at Asiapro Cooperative's IT Head Office Department. Overseeing IT operations in North Mindanao, her role extends nationwide. Charlotte's responsibilities include addressing user queries, meeting operational needs, and guiding her mentees to resolve issues effectively. Her collaborative approach involves holding strategic meetings during critical issues to align decisions with organizational goals. Her team meticulously documents activities, generates comprehensive reports, highlights essential tasks, and ensures adherence to cooperative policies and industry standards in all IT activities.

Passion for Technology and Continuous Learning

Charlotte's journey into IT was driven by her fascination with the ever-evolving nature of technology. She is motivated by a desire for continuous learning and curiosity about the outcomes of in-depth analysis. The dynamic field of technology aligns with her enthusiasm for turning imaginative ideas into reality. Her strong desire to help others solve complex technical problems, especially within a large organization, further fuels her passion for IT.

Commitment to the Cooperative's Mission

Charlotte's understanding of cooperatives began in college when she studied cooperative law and management, gaining insights into various terminologies and types. Since joining Asiapro Cooperative over a decade ago, she has prioritized the well-being of each individual, striving for the overall success of the organization. Starting as a billing and payout processor and transitioning into IT, her journey reflects dedication and adaptability. The cooperative's appreciation, benefits, and incentives for hard work have been rewarding, nurturing her personal growth and reflecting mutual progress as the organization grows.

"On behalf of every IT team member, we deeply value Ms. Charlotte Payabyab-Suarez for her unwavering commitment to work. She is knowledgeable, decisive, and resilient, always putting in effort and achieving great results in every project. We value her leadership skills, growing from handling her mentees and coaching other team members,"

Lory Sayno, Assistant IT Manager shares about Cha.

Role as an IT Professional in a Cooperative

In her role, Charlotte ensures that the cooperative's technological infrastructure remains strong, efficient, and secure. She maintains and upgrades hardware and software systems, manages data security, and provides technical support to all members. Conducting user training sessions, she streamlines processes and implements tailored systems to meet operational and client needs. By analyzing data and automating routine tasks, she enhances communication, collaboration, and productivity. Staying updated on technological advancements, Charlotte aims to improve systems continuously, fostering the cooperative's growth and innovation. Her goal is to facilitate seamless operations, allowing members to focus on their core activities and achieve collective success.

"I commend Cha for her excellent support in North Mindanao branches and the CHRIS implementation for our nationwide operations. Her attention to detail in handling payroll and billing issues is exceptional, ensuring accuracy in these critical areas. Cha is highly respected by her staff and has built strong relationships with branch users and officers through effective communication. Her balanced approach to firm project management and understanding team interactions is greatly appreciated. Overall, Cha is a valuable asset to our organization, demonstrating both technical expertise and dedication. Her ability to balance strictness with empathy makes her an exceptional member of our team," Ian Peñalosa, Chairman - Board of Directors and Head of I.T., remarks about Cha.

Words of Encouragement to Aspiring Cooperative Members

To the younger generation aspiring to join or already working in the Cooperative, Charlotte offers words of encouragement and optimism. She advises embracing the camaraderie and teamwork, as the organization feels like family. She emphasizes the importance of confidence, urging new members to share ideas and ask questions, which are crucial steps in personal growth. Celebrating every achievement along the journey is essential. She believes that dedication and enthusiasm can bring positive changes to both the Cooperative and the lives it impacts. Staying curious, seeking mentorship, and taking pride in contributing to a community that values collective effort and social responsibility are vital. Fresh perspectives and innovative ideas from new members are invaluable assets that can drive the ongoing success and expansion of the Cooperative.
 

Charlotte Payabyab Suarez exemplifies dedication, expertise, and a collaborative spirit, making her an integral part of Asiapro Cooperative's success story.